Member Service Representative

Member Service Representative – 1st Community Federal Credit Union

Under general supervision and in accordance with established policies and procedures, you will provide a high quality of service in greeting members, opening accounts, processing loans, cross‑selling other credit union products and services, and responding to members’ questions and problems with the ultimate goal of becoming the member’s primary financial institution.

Primary Responsibilities

• Greets members, loan applicants and other visitors, representing the credit union in a courteous and professional manner.
• Assists members and potential members by answering questions, quoting rates, providing balances, researching and resolving problems related to member services and accounts.
• Consistently listens to members and observes documents for ways to help them identify and satisfy their financial service needs by cross‑selling other credit union services.
• Opens a variety of accounts—savings, checking, term share certificates, money market, IRAs, club accounts, fiduciary and non‑profit accounts—and signs members up for services such as direct deposit, CU Talk, ItsMe247 Online Banking, Bill Payer, debit card and safe deposit boxes.
• Orders checks, handles stop‑payment requests, assists with checking account reconciliation, and receives requests to close member accounts and safe deposit boxes.
• Verifies and posts change‑of‑address requests, sets up accidental death and dismemberment insurance and other optional products as requested.
• Takes transfer requests between credit union accounts, bank wires and commercial money orders.
• Manages safe deposit box operations—opens/clears vaults, maintains box accounts, posts fees, and assists members with access.
• Receives loan requests, verifies completeness, pulls credit reports as needed, forwards documents for loan officer review, and maintains loan files and paperwork.
• Monitors loans to ensure all documents, files and computer records are accurate and complete, and follows up on missing documentation.
• Responds to telephone, fax, mail, email and text queries regarding loans and member services, researching and resolving issues.
• Performs clerical work associated with loan payoff information and provides support to loan officers, including typing, producing reports, faxing, photocopying and filing.
• Follows the expectations set in the Member Service Values.

Education

High school diploma or equivalent.

Experience

Two years of applicable public‑contact experience in customer service, preferably with at least one year in a financial institution.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Location & Compensation

San Angelo, TX $32,500.00‑$35,500.00