Flagship Store Manager / Director (Beijing)

We’re looking for a global

Flagship Store Manager

based in Beijing on behalf of a luxury fashion brand.

You will be able to

provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.

own the employee experience, driving employee satisfaction and elevating team behaviours.

own the customer experience, driving customer satisfaction and increasing brand loyalty.

drive performance and growth, through excellent operational and commercial execution.

Key Job Responsibilities

Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team

Be a presence leading on the shop floor, acting as a brand ambassador and role modelling behaviours

Monitor, coach and provide feedback to the store team to deliver excellent customer experience

Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store

Drive the use of digital assets to enhance the customer experience

Retain and develop talent

Lead, inspire and manage a high performing, positive store team

Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning

Establish a learning culture and maintain a strong connection of the store team to the Brand

Advocate product

Have excellent product knowledge and drive the same standard across the store team

Maintain a strong understanding of product sales performance and optimise sales of the available inventory

Nurture customer relationships

Establish and embed customer focused behaviours across the store team

Build and cultivate long term customer relationships and lead the team to do the same

Drive store performance and productivity

Build and maintain familiarity with the local external environment; customers, competitors and talent

Maintain a commercial mindset and continually identify and convert opportunities to drive store performance

Drive operational excellence across all areas of the store

Ensure compliance with all corporate standards, policies and initiatives

Job requirements

Minimum 5 years of experience with 2 years in managerial level in store management in fashion brands

Computer literate, including excellent knowledge of Microsoft Office applications

Good command of English

Comfortable with multi-tasking and able to prioritise tasks

A good communicator with the ability to interface regularly with internal and external personnel at all levels

A driven professional with outstanding sales skills, customer service and team leadership