Outlet Manager - F&B

Overview

Direct message the job poster from Hyatt Regency Rome Central. We are looking for a dynamic Outlet Manager to join our pre-opening team. The role reports to the Assistant Director of Food & Beverage. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s most dazzling leisure rooftop experiences. The hotel features a SPA, 5 food & beverage outlets and more than 1000 sqm of events venues.

Responsibilities

• Supervise and lead the daily operations of the assigned outlet or function to ensure flawless guest experiences.
• Be physically present on the floor during peak periods, actively supporting service flow and team performance.
• Conduct daily pre- and post-shift briefings, ensuring all team members are informed, aligned, and motivated.
• Oversee and ensure proper execution of opening and closing procedures.
• Enforce strict compliance with hotel SOPs, P&Ps, HACCP, hygiene, and safety standards.
• Perform frequent walkthroughs of restaurant, bar, and BOH areas; identify service gaps and follow up on corrective actions.
• Monitor waste, spoilage, and par stock levels, ensuring FIFO and stock rotation protocols are consistently followed.
• Ensure cleanliness, order, and equipment maintenance standards are met or exceeded.
• Manage and review work orders and maintenance requests, coordinating with Engineering and Stewarding when necessary.
• Lead and supervise the assigned outlet or Banqueting operations, ensuring appropriate staffing and resource allocation.
• Champion a guest-centric culture and ensure the delivery of a 5-star service standard.
• Handle guest complaints and special requests professionally and empathetically; escalate concerns as needed.
• Maintain daily coordination with Kitchen, Housekeeping, Engineering, Stewarding, Bar, and Front Office to ensure smooth operations.
• Ensure clear internal communication of menu updates, operational changes, and guest feedback.

Qualifications

• Minimum 2 years of experience as Restaurant Manager or Assistant Manager in a 5-star or upscale hotel environment.
• Fluency in Italian and English, both written and spoken; additional languages are a plus.
• Strong knowledge of international F&B trends, wine and beverage service, and food allergens awareness.
• Knowledge of Office suites and hospitality management systems (e.g., POS, PMS, procurement platforms).
• Proven leadership, communication, and team development abilities.
• Strong organizational and time management skills; able to prioritize under pressure.
• Flexibility to work shifts, weekends, holidays, and high-occupancy periods.
• Physically able to stand for long periods and lift up to 25 kg.

What we offer

• A stimulating and collaborative work environment in a 5-star hotel.
• Opportunities for professional growth and development.
• Competitive salary package.
• Room discounts available worldwide within the Hyatt portfolio.

How to apply

Please submit your CV in response to this job posting, with authorization for processing personal data in accordance with Legislative Decree 196/2003 and the GDPR (EU) 2016/679.

We’re committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation.