Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

We are looking for a customer support agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.

Responsibilities

• Respond to customers’ inquiries via phone, email, or chat
• Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)
• Document all actions taken and escalate complex issues as needed
• Maintain high customer service standards with empathy and attention to detail

Qualifications

• Language Requirements: Native Italian; English at least B2 level
• Experience: Senior or Junior level (experience in customer support is a plus)
• Soft Skills: Strong communication, proactive attitude, team player, time management, and empathy
• Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities

Location

• On-site in Lisbon, Portugal