eCommerce Specialist

Job Overview

Join ABB as an eCommerce Specialist to coordinate business needs, digital capabilities, and delivery execution, enabling a seamless customer experience across digital tools. The role is hybrid and contributes to the Electrification Smart Power globally.

Responsibilities

• Coordinate initiatives with business stakeholders, LSOs, and internal teams to improve customer and partner experience across digital tools.
• Identify and shape platform and feature improvements by combining business needs, user feedback, and analytics into clear inputs for delivery teams.
• Act as the business interface for delivery teams, coordinating with IS and partners to support enhancements, integrations, and releases aligned with agreed priorities and roadmaps.
• Drive adoption of tools and processes through structured change management, stakeholder engagement, training, and enablement efforts.
• Define and monitor performance KPIs to evaluate platform effectiveness and support data‑driven decision making.
• Use agile frameworks to support prioritization and delivery planning in collaboration with product, IS, and cross‑functional teams.
• Contribute to project budgets and timelines to ensure high‑impact delivery within agreed scope, schedule, and cost.
• Share best practices and lessons learned to strengthen eCommerce capability and promote continuous improvement across the organization.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Digital Marketing, Information Systems, or a related field.
• 5+ years of experience in digital project coordination, product management, or similar roles within global organizations.
• Experience working on digital platforms within large, global, and cross‑functional environments.
• Working knowledge of digital platforms, including APIs and system integrations.
• Ability to operate within agile delivery frameworks, supporting prioritization, planning, and iterative delivery.
• Strong organizational and communication skills, translating business needs, user feedback, and data into clear, actionable inputs while maintaining a customer‑ and partner‑oriented mindset.
• Ability to work autonomously in a fast‑evolving digital environment, navigating ambiguity while maintaining focus on outcomes.

Benefits

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter—it moves things forward.