Technical Support Engineer

Responsibilities

Pre-Sales Technical Support

• Understanding customer requirements and providing comprehensive pre-sales technical support.
• Collaborating with the sales team during client negotiations to address technical queries.
• Clarifying customers' technical issues in the project's early stages, including on-site technical surveys when necessary.
• Developing and refining pre-sales training materials, and delivering both online and offline technical training to clients.

During-Sales Technical Support

• Enhancing training materials related to installation processes and providing relevant training to clients, both online and offline.
• Offering on-site guidance during installation as needed.

Post-Sales Technical Support

• Promptly addressing technical quality issues raised in customer complaints.
• Resolving queries about product usage, maintenance, and replacement, including on-site support when necessary.
• Improving post-sales operation and maintenance training materials, and providing related training to customers, both online and offline.

Qualifications

Understanding of the operational principles, functions, installation processes, and knowledge of key products like photovoltaic storage systems, inverters, batteries, and brackets.

• At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Marketing

Industries

• Renewable Energy Equipment Manufacturing

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