Front Office Supervisor

Shift Leader

The Pantheon Iconic Rome Hotel, Autograph Collection Roma (In sede)

Salva

The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you!

Responsibilities

The Shift Leader will be tasked with the following duties, responsibilities, and assignments :

• Coordinate and supervise staff operations during the assigned shift, ensuring high standards of service and quality.
• Ensure that standard operating procedures are followed and promote a positive and motivating work environment for the team.
• Address guest needs and resolve any issues or complaints promptly and effectively.
• Collaborate with the management team to plan and implement strategies for service improvement and guest experience enhancement.
• Train and develop new and existing staff, monitor performance, and provide constructive feedback.
• Oversee daily operations, including sales reports, inventory, and cleanliness of work areas.
• Ensure all safety and hygiene regulations are complied with.

Skills

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow :

• Shift Leader experience in Hotel of same category, preferable in Luxury Marriott Properties.
• Excellent command of Italian and English. Additional languages will be appreciated.
• High school diploma or GED; experience in the guest services, front desk, or related professional area.
• Calm, organized work, strong communication and interpersonal skills
• Proficiency in Microsoft Office programs preferred.
• Proficiency in Opera PMS, MGS, MARSHA Operational Systems required.

To apply please send your CV to : careers@pacinigroup.it