HEAD OF MARKET PHARMA & LIFE SCIENCE - DIGITAL TRANSFORMATION PROJECTS

Overview

The candidate will have the commercial and strategic development responsibility for the Pharma & Life Science sector in the Italian and international markets, consistently aligned with the Company's value proposition. The international development of Italian clients is part of the short-term growth strategy. The candidate will report to the CEO and actively collaborate with the Group's management team, including the international team.

The main workplace is in Milan.

Responsibilities

• Promote and develop the Company's value proposition as a key player in digital transformation in the CX, Digital, and CRM fields by developing the current customer base and acquiring new clients in the Pharma & Life Science sector.
• Support the sale of professional, technological, and operational services in the offering, enhancing the company's references and capabilities in CX consulting, CX Design, CX Technology / AI & RPA, and CX Operation.
• Ensure the governance of services and active projects with constant collaboration and synergy with the Service Lines involved in delivery.
• Contribute to the development of a positioning strategy for the Pharma & Life Science market in Italy and abroad.
• Operate in accordance with the plans and strategies approved by the board, and the company's current policies and procedures.

Requisiti

• Approximately 7 years of experience in business development activities for consulting and tech services in CRM, Digital transformation, and Customer Experience, primarily selling transformative projects.
• Proven experience in the Pharma & Life sector.
• Strong interest in Digital and blending Digital-CRM issues and new technological trends (AI, RPA, Cloud, Design, Marketing automation, Big Data).
• Proven negotiating and selling experience in complex technological services.
• Plus experience in selling BPO services in the Pharma & Life Science world.
• Excellent English proficiency, knowledge of another language is appreciated.
• Excellent communication and relationship skills.
• Strong focus on results and sales.
• Master’s degree in economics, engineering, marketing and communication