German Customer Service Specialist

German Customer Service Specialist – LJ Global Horizon

We are seeking a Customer Service Specialist fluent in German and English to support clients using our digital marketing, online presence, and website design tools. The successful candidate will assist customers with inquiries related to digital marketing, online presence, and website design tools.

Base pay range

Location: Lisbon, Portugal

Employment Type: On-site

Start Date: 8 January 2026

Position Overview

This role requires strong communication skills, a genuine interest in digital marketing/web design, and the ability to deliver high‑quality support in a dynamic, customer‑focused environment.

Work Schedule

Monday to Friday 06:00 to 22:00 (rotational shifts)

• Two consecutive days off: Saturday and Sunday
• Uber reimbursement up to €25 per day for early shifts starting at 06:00 to support commuting

On‑site Presence

On‑site presence in Lisbon is required.

Contract Type

• CDD – 6‑month fixed‑term contract

Compensation Package

• Competitive base salary + performance bonus
• Shared accommodation provided
• Meal allowance per working day

Candidate Requirements (Mandatory)

• Has experience or solid knowledge in digital marketing and/or web design
• Is enthusiastic and passionate about the digital/web environment
• Is fluent in German and proficient in English
• Demonstrates strong problem‑solving skills and customer‑service orientation
• Is comfortable working in rotating shifts (within daytime hours)

Key Responsibilities

• Provide customer support for clients through multiple communication channels
• Assist users with website creation tools, digital marketing features, and account‑related inquiries
• Troubleshoot issues related to website setup, functionality, and optimization
• Guide customers in best practices regarding web presence and digital marketing strategy
• Ensure accurate documentation of cases and adherence to internal processes
• Collaborate with internal teams for escalations and product improvements
• Maintain a high level of knowledge about platform features and updates

Why Join the Team

• Opportunity to work in a creative, tech‑driven environment
• Exposure to digital marketing and web design industries
• Competitive salary + performance incentives
• Weekends free (Saturday & Sunday off)
• Support for commuting during early shifts