Technical Customer Service Engineer

Join to apply for the Technical Customer Service Engineer role at Ahlstrom.

Continue with Google

Join Ahlstrom as a Technical Customer Service Engineer – Laboratory & Life Science Business Unit

Location: Turin, Italy (initially) and China

Contract Type: initial temporary contract in Italy (6–8 months), leading to a permanent local contract in China

Business Unit: Laboratory and Life Science (Lab & LS)

Position Summary: At Ahlstrom, within our Business Unit LLS, we develop and manufacture high-performance fiber-based materials used in Laboratory, Diagnostics, and Bioprocess industries. Known for quality, reliability, and innovation, we are expanding our Laboratory and Life Science business. To support this growth, we seek a passionate and results-driven Technical Customer Service Engineer to join our international team.

As a Technical Customer Service Engineer, you will support customers and internal stakeholders across EMEA and APAC regions, working closely with Product Management, Sales, Operations, Regulatory Compliance, and R&D.

Key Responsibilities:

1. Technical Support & Customer Interface: Act as a technical liaison between the company and customers across EMEA, providing expert support during product validation, testing, and implementation. Analyze feedback and test results to guide customers in product selection and application, ensuring optimal performance.
2. Product Development & Process Transfer: Contribute to new product development and industrialization. Play a key role in transfer processes, ensuring technical consistency, process stability, and market alignment.
3. Scientific Analysis & Quality Specifications: Manage scientific aspects related to product performance, define and refine specifications, collaborate with Quality to establish test methods and compliance criteria.
4. Market & Product Intelligence: Enhance technical expertise in Laboratory and Life Sciences markets, monitor industry trends, regulations, and competitors.
5. Cross-functional Collaboration: Support commercial initiatives with technical insights, contribute to marketing and technical documentation.
6. Portfolio Support: Provide technical support for materials like cellulose, cotton, micro glass, and quartz, helping to expand their applications.
7. Continuous Improvement: Participate in problem-solving, non-conformance analysis, and customer complaint resolution. Propose improvements based on data and feedback.

Qualifications:

• Master’s degree (MSc) in Biology, Chemistry, Materials Science, or related field
• Experience or strong interest in Laboratory and Filtration technologies
• Structured, methodical working style with good prioritization skills
• Results-oriented with focus on deadlines and quality
• Strong analytical skills and data interpretation
• Problem-solving skills for complex technical challenges
• Excellent communication skills in English, both written and verbal
• Ability to communicate complex technical findings clearly
• Proactive, curious, quick learner
• Reliable team player, willing to travel
• Proficiency in Microsoft Office; familiarity with Salesforce or CRM is a plus
• High proficiency in English; additional languages (French, Swedish, Spanish, German, Italian) are valuable

What We Offer:

• A dynamic, purpose-driven environment with a global leader in sustainable fiber solutions
• International experience, starting in Italy and transitioning to China
• Growth opportunities through exposure to advanced technology and cross-functional work

Ahlstrom is committed to a safe, inclusive environment where everyone is valued. With EUR 3.0 billion in sales in 2024 and 6,800 employees, we create sustainable solutions across divisions including Filtration, Life Sciences, Food & Packaging, and Protective Materials.

Additional Details:

• Seniority level: Entry level
• Employment type: Contract
• Job function: Other
• Industry: Paper and Forest Product Manufacturing

Referrals increase your chances of interviewing at Ahlstrom by 2x.

Set job alerts for “Customer Service Engineer” roles.