Restaurant operations manager

Job Title: Restaurant Operations Manager

Location: Florence, Italy

Salary: €33,000 - €34,000 gross per annum

Join a world-renowned hospitality brand and take the lead in delivering unforgettable dining experiences!

I am looking for a driven Restaurant Operations Manager to keep the restaurant running seamlessly day to day. In this role, you’ll guide and motivate the team, oversee budgets and performance, and ensure every guest leaves with an exceptional experience. Partnering with senior leadership, you’ll uphold our global brand standards, nurture talent, and play a key role in driving service excellence and operational success in a vibrant, fast‑paced environment.

Key Responsibilities

• Coach and mentor staff to deliver excellent customer service.
• Manage labour schedules within budget and forecast models.
• Ensure all departments execute systems and processes to meet brand standards.
• Foster a guest‑first culture, prioritizing guest satisfaction.
• Develop and retain top talent through clear goals and career development.
• Implement and enhance training programs for staff growth and retention.
• Engage with guests, particularly about music, to enhance the experience.

Qualifications

• Proven experience in a high‑volume, full‑service restaurant Operations Manager role.
• Strong communication skills and business acumen.
• Problem‑solving abilities with a focus on operational efficiency.
• Ability to present and communicate effectively to various stakeholders.
• Fluency in English required; additional languages a plus.