Global Data Service Manager

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 10,000 points of sale in 26 countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a "Top Employer 2025" in Europe, North America, Latin America, Australia, and New Zealand by the Top Employers Institute. Additionally, we are proud to be the first Italian multinational to be certified among the Global “Leading Employers” 2025. This recognition spans all 26 countries where we operate.

Position Overview

The Amplifon Global Data team is currently seeking a Data Service Manager. The ideal candidate will interact with business and development teams during project and operational phases to manage release processes and enhance support services, ensuring service availability and continuity.

Main Responsibilities

1. Promote application and process improvements based on operational experience and customer feedback.
2. Prioritize issue analysis and resolution activities considering business context and criticalities.
3. Serve as the first point of contact for critical issues or improvement needs related to Amplifon Data Warehouse, marketing campaign platforms, and their integrations.
4. Ensure service continuity by coordinating releases of enhancements and evolutions of data assets and complex enterprise campaign automation solutions, with a strong understanding of Architecture, System Integration, Security, Performance, Scalability, and Reliability.
5. Act as the subject matter expert for client data and omni-channel marketing campaigns.
6. Engage regularly with application development, enterprise architecture, technology teams, and vendors.
7. Investigate application issues to determine root causes, resolve data issues, and recommend process changes to prevent recurrence.
8. Complete work on time, within scope, and with high customer satisfaction.

Skills

• Ability to prioritize tasks, handle shifting deadlines, and work independently or in a team.
• Strong problem-solving skills.
• Knowledge of general Business and CRM processes, highly valued in the Retail industry.
• Business needs analysis skills to define requirements within the functional context.
• Strong organizational and project management skills to drive projects, meet deadlines, and deliver results.
• Flexibility to adapt in a rapidly changing corporate environment.
• Ability to work under pressure to meet deadlines and manage expectations.
• Excellent written and oral communication and interpersonal skills.
• Understanding of relational databases.
• Proven SQL knowledge.
• Knowledge of Adobe Marketing Cloud or other Omnichannel campaign systems (highly appreciated).
• Knowledge of Google Cloud Platform and DBT (highly appreciated).
• Knowledge of Microsoft PowerBI and Azure Analysis Services (highly appreciated).

Qualifications

• Minimum 2 years of experience as a functional analyst, preferably in CRM or Campaign Management projects.
• 3-5 year degree in Computer Science or Economics preferred.
• Willingness to travel as required.
• Fluency in Italian and English, both written and spoken, is mandatory.

At Amplifon, we believe people are the most important component of our success. Thanks to our Hearing Care Professionals and support teams, we make a difference in our customers' lives. We invest in talent engagement, continuous professional development, support, and recognition to help our people exceed limits and build fulfilling careers.

We offer a hybrid working policy, allowing employees to work remotely up to 9 days per month.