Reservation Manager- Borgo San Felice Resort

Located in the heart of Chianti Classico, Borgo San Felice Resort combines all the pleasures of the dolce vita. The Dimora is an example of a diffuse hotel, composed of an entire medieval village that includes a swimming pool, wine cellars, dining areas, The Botanic Spa, a church, and surrounding estate vineyards. Guests can enjoy a cuisine made of contaminations and typicality, an exceptional wine production in the Enoteca, and outdoor sports activities such as cycling through the picturesque villages of Chianti, just a few kilometres away. This setting offers an unforgettable stay in this medieval village in Italy.

Reporting to the Director, the responsibilities include:

1. Managing and coordinating the Reservations Department
2. Handling requests and offers within established internal procedures
3. Managing tariff plans via the channel manager interfaced with the site
4. Supporting the Revenue Manager with channel management
5. Organizing weekly meetings with hotel management
6. Training staff to create an autonomous team
7. Having at least three years of experience in similar roles in 5-star hotels or R&C
8. Fluent in Italian and English; knowledge of additional languages is a plus
9. Excellent knowledge of hotel software and channel managers
10. Demonstrating leadership in people management
11. Showing initiative and ability to manage independently
12. Possessing relational skills, guest orientation, problem-solving abilities, stress management, and teamwork skills

The position is expected to start in February 2025, with an initial 12-month contract that may be converted into a permanent role. Benefits include:

• Flat-rate tourism CCNL and annual production bonus
• Full-time availability from Monday to Sunday with one day off during the season
• Board and lodging in a single room with another Head of Service
• Utilities paid by the company up to a ceiling
• Internal training at management and procedural levels
• Training on Relais & Chateaux standards and quality assessment, along with current regulations
• Healthcare assistance and support from a company doctor
• Participation in the Company Total Quality Program
• Opportunities for travel for specific training
• Access to hotel services with exclusive discounts in line with company policy