Transportation Representative, Transportation Representative

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners - you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provide prompt and efficient service to Amazon customers/delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintain or exceed targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS

Qualitative Requirements

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal) in English language.
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications

PREFERRED QUALIFICATIONS

• Logistics background and Experience in similar role
• Proficient in Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.