Customer service specialist (italian/english)

Customer service specialist (italian/english)

TBO. COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our global team.

* Please apply only if you're fluent in Italian + English

• Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.
• Handling bookings/cases with last-minute and on-spot challenges to solve problems.
• Receiving incoming calls, helping travel agents using the platform and managing reservations with special requests.
• Creative thinking and results-oriented candidate with ability to handle complicated cases.
• Maintaining and updating records within the Learning Management System (LMS).
• Troubleshooting basic technical issues and guiding users through LMS navigation.
• Collaborating with trainers and operations.