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Customer service specialist (italian/english)

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Italia
EUR 50.000 - 70.000
Descrizione del lavoro

Customer service specialist (italian/english)

TBO. COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our global team.

* Please apply only if you're fluent in Italian + English

  • Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.
  • Handling bookings/cases with last-minute and on-spot challenges to solve problems.
  • Receiving incoming calls, helping travel agents using the platform and managing reservations with special requests.
  • Creative thinking and results-oriented candidate with ability to handle complicated cases.
  • Maintaining and updating records within the Learning Management System (LMS).
  • Troubleshooting basic technical issues and guiding users through LMS navigation.
  • Collaborating with trainers and operations.