Off site / In site Banqueting Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Iconic elegance in Milan’s most fashionable neighbourhood. A 15th‑century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high‑ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the role

We currently have an opportunity for an Off site / In site Banqueting Manager to join our iconic Four Seasons Hotel Milano in Italy!

What you will do

Reporting to the Assistant Director of F&B, you will be responsible for leading the banquet team and coordinating all aspects of on‑site and off‑site events. Your key responsibilities will include:

• Respond to inquiries from the event & catering team and actively solicit action plans with the intention of confirming profitable catering business and achieving Monthly Production Goals.
• Uncover clients’ implied needs and wishes and create highly customised proposals accordingly.
• Manage, coordinate, and execute group assignments. He/she will monitor guest room blocks, meeting space, food and beverage and special concessions. Effectively communicate to all departments the necessary information to successfully execute the group’s needs while maintaining a good client relationship.
• Participate in weekly Operations Meetings, Banquet Event Order (BEO) Meetings and any other required meetings relevant to the role.
• Promote, sell and service to assigned market in defined geographic region or vertical segment.
• Assisting in all operating and administrative tasks.
• Entertain event tastemakers on a regular basis.
• Ensure successful execution of group and client satisfaction.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up‑selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of events.
• Keep Director of Catering promptly and fully informed of all potential challenges or unusual matters so prompt corrective action can be taken where appropriate.
• Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of clients throughout and at the outset of all events.
• Respond according to the crisis management plan to any hotel emergency or safety situation.
• Assist in the preparation of reports as required by the DOC.
• Keep informed as to the daily hotel activities.
• Type all daily catering correspondence in order of priority.
• Ensure all information regarding each group is sent to the proper department on schedule to facilitate the proper handling of the group.
• Review all banquet event orders and daily and weekly banquet sheets to ensure accuracy in content as well as spelling.
• Provide a friendly and professional service that always exceeds guests’ expectations.
• Understand and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• Undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
• Report for duty punctually wearing professional attire. Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• Comply with Four Seasons standards while working harmoniously and professionally with co‑workers and leaders at all levels.
• Comply with Four Seasons’ Work Rules and Standards of Conduct.

What you bring

• A special talent and passion for ensuring you and your team deliver the highest of standards consistently and ensuring exceptional service and attention to our guests.
• Food service experience in luxury hotels and/or stand‑alone bar, restaurants.
• You should have attention to detail, strong interpersonal and relationship building skills, the ability to multi‑task with excellent organisational skills, be a team player and bring your personal touch and energy to our guest experiences.
• We are looking for a special individual who shares our passion for excellence and who delights in the magic of curating special experiences and memories for our guests.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Dry Cleaning for Employee Uniforms.
• Meals available at our Employee Restaurant.
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year.
• Employee Recognition Programs.
• Opportunities to build a successful career with global potential.

Schedule & Hours

This position is based at the Four Seasons Milan.

This job includes a flexible schedule with the ability to work all shifts, weekends and holidays.

You must possess the legal right to work in Italy and have fluency in English and Italian.