Senior Account Manager

Senior Account Manager at Honeywell

Responsibilities

• Develop professional relationships with customer senior leadership, decision‑makers, stakeholders, and influencers.
• Thoroughly understand the customers’ business and strategic direction to identify profitable opportunities.
• Provide timely communications that consistently, accurately, and effectively present details, actions, and status to organizational leadership and audiences.
• Adhere to a rigorous, timely Management Operating System (MOS) and establish regular Management Operating Reviews (MORs).
• Show thorough understanding of the industry.
• Integrate clear plans for the relationship building, risk mitigation, and opportunity capture required to advance/grow the customer business.
• Deliver on AOP (Annual Operating Plan) and STRAP commitments, including revenue, operating income (margin), and working capital (cash) performance.
• Drive with the credit‑and‑treasury‑services team a timely accounts receivable process with 95% or better alignment to payment targets.
• Support the Finance team with a timely and accurate detailed forecasting MOS to support the SRO and AOP process.
• In partnership with C&PS, baseline as necessary Operator Support Improvement requirements (issue characterization, root‑cause‑and‑corrective‑actions, & targets) and facilitate successful execution of the associated plan.
• Responsibility for account planning and CCT.
• Business Development (Pursuits / Sales / Growth).
• Drive new business.
• Ensure effective coordination with the management, sales, L&C, and other team members needed to win new business.
• Deliver on year‑over‑year growth, profitability, and win‑rate objectives.
• Act as a decision point for marketing, pricing, capturing, and contracting new customer business.

Qualifications

• Bachelor’s degree in engineering, business, or operations or equivalent.
• Previous business experience, including but not limited to business management, engineering, sales, operations, finance, contracts, customer support.
• Proven track record of effective customer management and interface.
• Solution sales orientation.
• Working knowledge of business and financial fundamentals (e.g., profit‑loss analysis, investment analysis, balance sheet, pursuit financials summary).
• Knowledge of the fundamental functional principles associated with optimising business performance in cooperation with M&PM, sales, engineering, ISC, and C&PS.
• Ability to make sound decisions and take quick action to ensure execution.

Key Success Criteria

• Strong MOS to balance competing metrics (revenue, margin, cash, NPS, stationary orders, new initiatives).
• Ability to understand and influence cross‑functionally.
• Customer intimacy (understand how customer decisions are made, their processes, stakeholders).
• Business management (forecasting, monitoring, courage to raise external and internal challenges).
• Ability to build credibility internally and with customers.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Sales and Business Development

Industries

• Appliances, Electrical, and Electronics Manufacturing