Operations Team Lead...

Overview

Join Our Team as a Team Leader #Gamechanger in Pescara!

Location: Pescara

Are you ready to step into a #Gamechanger role where you can make a real impact? Concentrix is on the hunt for an experienced Team Leader to join our dynamic office in Pescara. If you have a passion for customer service operations and are enthusiastic about starting a new career with us, we want to hear from you!

Responsibilities

• Lead and Inspire: Supervise a team of call center associates, ensuring their work and attendance align with organizational policies.
• Coach to Success: Regularly coach team members to meet and exceed performance metrics.
• Performance Management: Identify issues and implement improvement plans, with actions including potential terminations if required.
• Achieve Excellence: Ensure our services meet contractual KPIs and financial targets.
• Communicate and Update: Set clear expectations and provide timely updates to your team.
• Handle Escalations: Provide expertise in managing escalated customer calls when necessary.
• Facilitate Meetings: Conduct team meetings to share information and foster open dialogue.
• Stay Informed: Keep up-to-date with internal processes and attend manager development training.
• Promote Values: Embody and advocate Concentrix's values through your behavior and attitude.

Candidate Profile

• Skillful Communicator: Strong verbal and written skills, with English proficiency at a B2 level or higher.
• Leadership Abilities: Capable of leading teams in prioritization and multitasking.
• Flexible and Ready: Open to working Monday to Sunday, 8:00 to 22:00.
• Motivated Mentor: Dedicated to coaching and guiding team members.

Why Join Us?

• Career Growth: Initially a fixed-term role with prospects of extension.
• Competitive Compensation: Attractive salary and bonus plan.
• Learning Opportunities: Access to Concentrix University and LinkedIn Learning.

Be a part of something bigger at Concentrix, where your leadership can make a difference.

Apply now by ensuring your CV is updated and uploaded in our system.