Change Manager

Get AI-powered advice on this job and more exclusive features.

An international insurance and financial services group is seeking a Change & Engagement Manager to join its central Operations & IT division.

Acting as a strategic connector across IT, Core Platforms (including AI), Data, HR, and Business Functions, you will ensure change initiatives are effectively communicated, adopted, and measured across the organization.

Key Responsibilities

• Lead the Change & Adoption workstream within the Operational Excellence strategy.
• Design and execute change management plans for process, platform, and data transformation initiatives.
• Partner with IT teams to ensure changes align with ITIL and operational excellence principles.
• Collaborate with HR and Internal Communications to drive upskilling, engagement, and awareness.
• Engage with business stakeholders to promote understanding and adoption of new tools and processes.
• Support the introduction of AI/self-help tools as part of the transformation journey.
• Act as an advisor to senior leaders, providing insight on change impacts and stakeholder engagement.
• Foster a culture of collaboration, communication, and continuous improvement.

Requirements

• 5+ years' experience in Change Management, Communications, or IT Transformation within an international, complex organization.
• Solid understanding of ITIL and digital transformation frameworks.
• Proven ability to influence cross-functional teams and senior stakeholders.
• Experience collaborating with HR and Communications functions to drive adoption.
• Familiarity with digital learning tools, adoption platforms, and stakeholder engagement methodologies.
• Fluency in English (C1 level); additional European languages are an advantage.

Preferred Certifications

• ITIL Foundation or higher

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources