Fulfilment Operation Team Leader

What you’ll be doing day to day

• Reach excellence in daily running fulfilment unit operations by assigning job duties to co‑workers and communicate objectives and goals daily
• Lead, coach and develop the operational teams
• Secure all is performed with high quality at lowest possible costs and the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind

• Lead the Fulfilment Operations Co‑workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost.
• Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.
• Maintain a clean, organized, and safe working environment throughout the unit and secure that the Fulfilment Operations Co‑workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security and the environment.
• Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co‑worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs.
• Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

What you’ll need to have

• Experience as a coordinator of a team and of logistics processes.
• Good knowledge of retail and/or logistics processes, tools and working methods.
• Good knowledge of different leadership styles and how to adapt it according to needs and different situations.
• Understanding of budget, cost and key performance indicators and how to use them to plan, follow up and steer the business.
• Understanding and active usage of all IKEA manuals and relevant Standard Operating Procedures.
• Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security.
• Knowledge and skills of safe and efficient forklift driving working methods according to IKEA rules and local legislation.
• Ability to communicate in English and Italian.

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co‑workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wondered who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

METTIAMO LE PERSONE AL CENTRO

In IKEA promuoviamo un ambiente di lavoro inclusivo in cui tutti possano sentirsi accolti, accettati, rispettati, riconosciuti per la loro unicità e lavoriamo insieme in un clima collaborativo a prescindere da età, sesso, religione, orientamento sessuale, gravidanza e abilità.

WE CARE ABOUT PEOPLE

At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, pregnancy and ability.