Head of Italy Ecommerce [ Relocation to Portugal ]

Head of Italy Ecommerce [ Relocation to Portugal ]

Join Emma – The Sleep Company as the head of Italy Ecommerce. The role is based in Lisbon, Portugal and requires relocation.

Emma is the world’s largest D2C sleep brand, available in over 25 countries with more than 25 stores across Europe. We develop best‑in‑class sleep products that empower our customers to awaken their best every day.

What you will do:

• Lead the development and execution of our growth strategy in Italy, focusing on both revenue generation and sustainable profitability.
• Own and optimise the P&L, managing performance and making data‑driven decisions to improve commercial results.
• Be truly entrepreneurial and use a versatile skill set as your tasks will range from user experience optimisation to managing your own P&L, uncovering new sales channels and connecting with customers.
• Think outside of the box, showing creativity to test & scale ideas quickly to source further growth.
• Generate insights by further developing a deep understanding of our marketing channels, customers, key sales channels and players, thus helping us understand the customer journey and improve marketing efficiency in Italy.
• Collaborate cross‑functionally with global and local teams to align goals, share learnings and execute efficiently.
• Manage and grow a cross‑functional team across business development and marketing, coaching them to deliver ambitious results.

Who we are looking for:

• 5+ years of relevant experience in go‑to‑market roles, ideally in a digital‑native, consumer‑facing business (e‑commerce or retail).
• Significant experience in the Italian market: native speaker or at least 3+ years lived and worked in Italy.
• Strong business development and commercial acumen, with a proven track record of identifying and scaling business opportunities.
• Customer‑centric mindset; constantly seek to understand customer needs and pain points to drive better experiences.
• Strong analytical, communication and stakeholder management skills, able to operate in a matrixed and fast‑paced environment.
• Strong leadership skills; inspire, coach and empower a team to reach ambitious goals.

What we offer:

• Maturing Scale‑Up: part of the 13–20% of start‑ups transitioning to scale‑up; refine systems while maintaining agility.
• Empowerment to Impact: every Emmie owns part of our success with accountability.
• Growth & Learning Journey: 70/20/10 model—70% on the job, 20% from others, 10% structured training.
• Emma‑zing Community: selective hiring, smart collaborative people.
• Next Level Global: 60+ nationalities across 4 offices; global collaboration.
• Flexibility: hybrid set‑up (22 home office days per quarter, flexible hours, pet‑friendly offices).

Additional Information

The role is based in Lisbon, Portugal and offers a relocation package. Candidates must be open to relocation and work from the Lisbon office.

Job Details

• Senior level: Director
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industry: Retail

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