Store Director

Bulgari Italia is looking for a Store Director to manage its prestigious flagship store in Via Montenapoleone and its store located in Rinascente Milano.

Reporting to the Italy Retail Director, the selected candidate will be responsible for leading the store team to ensure a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Director embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success.

Job responsabilities

• Act as a Brand Ambassador, inspiring trust, commitment, and client‑centric excellence, and leading by example
• Lead the store to achieve and exceed sales objectives and meet store/business KPIs, ensuring to spend most of the time on the floor.
• Drive team motivation and engagement, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices. Ensure smooth organization of the teams (front, back, and care services).
• Coach and develop the teams by observing and providing constant feedback.
• Partner with Sales Trainers in identifying training needs and deploying action plans.
• Develop clienteling strategies: recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs.
• Ensure a seamless and consistent client experience in‑store and remotely, following the brand’s selling experience, enhancing Italian culture and hospitality.
• Oversee all store operations, ensuring proper stock management and adherence to visual merchandising guidelines, while guaranteeing store maintenance, a safe environment, and optimal functionality.
• Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.

Profile

• At least 5 years of relevant experience in a comparable luxury retail leadership role
• Demonstrated experience in coaching, motivating, and developing a high‑performing team
• Ability to leverage networks by cultivating key industry related relationships as well as knowledge of local marketing and media partners
• Ability to think strategically, make sound decisions and put in place the proper business actions
• Proven ability to drive operational excellence within a luxury retail environment.
• Strong financial management skills, including budget oversight and revenue generation
• Fluency in both Italian and English is essential
• Knowledge of Microsoft Office programs: Excel, Word, PowerPoint and ability to acquire some expertise in Store operation applications (Beanstore, Sales Force, SAP)