Customer Support Specialist (Italian-speaking)

About the Company

The client is a global service provider supporting leading organisations in technology modernisation, experience transformation, and complex problem-solving.

The Role

The Customer Support Specialist (Italian-speaking) will deliver professional support to customers across multiple channels. The role demands clear, confident, and professional communication as well as the ability to work remotely.

Responsibilities

• Deliver customer support in Italian via chat, phone, and email.
• Communicate confidently and professionally at all times.
• Troubleshoot and escalate customer issues as required.
• Maintain accurate and detailed records in CRM systems.
• Support ongoing improvement initiatives within the service team.

Requirements

• Native / fluent proficiency in Italian, with excellent written and spoken communication skills.
• Good English for collaboration with international colleagues.
• Previous customer service / support experience is desirable.
• Professional, confident, and adaptable, with the ability to work remotely.