Client Advisor PT 24h- Padova

Overview

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a worldwide organization, present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

We are currently looking for Client Advisor Part-time 24h to join our Diesel Store in Padova.

Responsibilities

• Act and think first of the client and their experience, with an in-depth knowledge of the desires, needs and expectations of clients
• Welcome and assist each client, providing an excellent in-store experience at all times
• Be a master at storytelling and the art of asking engaging questions
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Deal effectively with customer complaints by liaising with the line manager when necessary
• Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results
• Be proactively engaged in cross selling with all departments to maximize sales opportunities and achieve individual sales targets and KPIs
• Prove brand and product knowledge
• Ensure and maintain high standards of the shop floor and visual displays, complying with company operational guidelines and stock procedures
• Contribute to a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floor
• Think innovatively about how we can improve and generate new ways, staying up-to-date with new fashion trends and competitors
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and creating a handcrafted experience to achieve the best sales performance

Qualifications

• Previous experience in sales roles is a plus; experience in structured fashion luxury/retail companies is a plus; passion for retail, client service and a commercial mindset
• Excellent understanding of the luxury sector and product sensitivity
• Strong communication skills
• Willingness to evolve within the organization; willingness to relocate is a plus
• Digitally aware and open to new ways of working
• Strong competencies in decision making, strategic thinking, financial acumen, innovation, focus on customer and execution

What We Offer

• Full-time contract
• A competitive pay depending on store performance with commissions on concession sales
• A range of development opportunities in Diesel and OTB group store network in Italy and abroad
• A generous employee discount on Diesel and OTB group brands
• A dynamic, inclusive, young team
• Highly inclusive working environment
• Lunch vouchers for each working day

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