Technical Application Specialist - Temporary contract
Technical Application Specialist - Temporary contract
Location: Initial training in Northern Italy, followed by relocation to Sicily
About Abbott: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Position Overview
For our Abbott Diagnostic Division (ADD) in Abbott Italy, we are currently looking for an Application Specialist (Temporary role). This role will begin with a training phase in Northern Italy, where the selected candidate will receive comprehensive onboarding and technical preparation. Following this initial period, the main assignment will be in Sicily, which is the core objective of this replacement. The relocation to Sicily is a key part of the role and essential to its long-term success.
Major Responsibilities
- Deliver customer operator training in Abbott facilities or on-site
- Perform new instrument and assay implementations through Test Of Record (TOR)
- Perform on-site assay investigation, troubleshooting and operator training and coaching
- Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and resolution rates
Education and Competencies Required
- Bachelor’s degree or equivalent experience required. Bachelor’s / Engineering degree in medical / electrical / mechanical or medical technology is preferred
- Proven track record in a similar position supported by management and customer references
- Successful engagement with customers, specifically lab staff
- Strong communication skills
- Technical expert for product line responsibility
- Strong experience in use of analytical tools and software
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Hospitals and Health Care