Field Service Engineer - Italy (Milan)

Overview

Field Service Engineer (FSE) in Italy (Milan or nearby areas).

Responsibilities

• Take ownership of dispatched customer issues.
• Support resources dispatched onsite by RFM during commissioning and on-site services.
• Support the RFM/PjM during commissioning and site acceptance services.
• Deliver support and contribute service solutions for our customers.
• Perform all on-site installation, commissioning, repair, maintenance and test tasks as well as upgrades or rework activities.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow applicable health and safety instructions and regulations.
• Ensure up-to-date documentation, work instructions and processes for existing and upcoming service contracts and agreements.
• Support Europe Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
• Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on-site services.
• Participate in the claim management and RMA process.
• Take care of service tools by ensuring an appropriate calibration process.
• Take on on-call duties on a rotating basis, partly on weekends and nights.

Your profile

• Education as Electrical technician or Engineer. Knowledge of ACDC, Low/Medium Voltage, electrical conduits.
• Italian & English language skills at least B2.
• Experience with Battery Storage solutions is beneficial.
• Experience dealing with customers in critical situations.
• Driving license is essential for the job.
• Health & Safety training to access construction sites with electrical-specific training.
• Willing to work on-call and travel (about 60%).

Why us?

We are a green tech company focused on Clean Power for All, with a strong R&D footprint in PV inverters and energy storage solutions. We offer opportunities for technical and commercial knowledge growth, including training in Germany and visits to a major R&D facility in China.

• Bonus payments: performance-based bonuses at year-end.
• Multinational team with European and transversal exchanges.
• Opportunities for technical and commercial knowledge enhancement in inverter and storage solutions.
• Technical and commercial training at our headquarter in Germany and visits to the R&D facility in China.

About Us

We are a green tech company with a mission: Clean Power for All. We are a leader in solar inverter development with a broad product portfolio and a global presence.