Customer Journey Expert – Test manager

Key Responsibilities

• Lead the QA strategy and execution across multiple banking applications including core banking, mobile banking, internet banking, and payment and regulatory systems
• Manage Functional, Integration, Accessibility, Compatibility, Regression testing activities at program/tribe level
• Collaborate with business analysts, developers, and other teams to ensure test coverage of business-critical and regulatory scenarios
• Oversee test automation initiatives using industry-standard tools and frameworks
• Ensure traceability of test cases to business and regulatory requirements and for audit, Sox, Risk controls
• Manage defect lifecycle and ensure timely resolution of issues
• Prepare and present test metrics, risk assessments, and quality reports to senior stakeholders
• Coordinate with external vendors and third-party systems for end-to-end testing
• Ensure testing processes comply with internal audit and external regulatory standards
• Develop a team of internal and external test engineers

Qualifications

• Degree in STEM or higher
• 8+ years of experience in software testing, with at least 4 years in as test manager role
• Proven experience in banking or financial services domain
• English C1 level
• ISTQB Advanced Test Manager Level certification or equivalent

Preferred Skills

• Experience with test automation tools and test management platforms (e.g., Azure DevOps Test Plan)
• Familiarity with Agile, DevOps, and CI/CD practices
• Excellent communication and stakeholder management skills
• Experience with testing APIs, microservices, cloud-based banking platforms
• Knowledge of business and operational processes of the bank
• Manage teams and people
• Build relationships and care network management

Working Conditions: Full Time, Permanent, Milan (hybrid)

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Equal Employment Opportunity Statement

ING is an equal opportunities employer and welcomes applications from all qualified candidates.