Customer Experience Representative (French Speaker)

Customer Experience Representative (French Speaker)

1 day ago – Be among the first 25 applicants

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome, right? But behind the scenes, this is a story of high growth, giant challenges, and enormous opportunity. Deliveroo is a technology‑driven company at the forefront of the rapidly expanding industry and we’re transforming the way people think about food. We want to be the definitive food company – the app you go to whenever you have a hunger pang. Come and join us for the ride.

Partner Operation Team – Milan

Being part of the Partner Operation Team, you will handle inbound email enquiries and calls that require tight turnaround times. Our goal is to leave restaurant partners happy and well supported. You are expected to be result‑driven, take on and deliver the KPIs set in place, while maintaining excellent customer service.

What You Will Be Doing

• Providing advice to restaurants to achieve the best results from Deliveroo.
• Resolve accounts payable and invoice queries by clarifying complaints, determining the cause, selecting and explaining solutions, expediting corrections, and following up to ensure resolution within agreed SLA’s.
• Administrative assistance to restaurant partners.
• Provide routine feedback to Team Managers to drive team improvements.
• Resolving restaurant complaints via e‑mail or phone.
• Complete any other tasks as directed by line manager or senior management.
• Meet and exceed performance targets and quality standards.

What Skills You'll Need

• Minimum 2 years of experience in a contact centre with a focus on complaints handling.
• Proficiency in English and French (Dutch is a plus).
• Availability for Monday–Sunday shift work.
• Proficient in MS Office/Google Suite, CRM tools like Salesforce/Amazon Connect, with fast and accurate typing skills.
• Ability to think logically and strategically.
• Committed to your own performance and development.
• Good problem‑solving skills and a high initiative.
• Effective organisational skills.
• Ability to work as part of a fast‑growing team and be a team player.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Software Development

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