Office Manager

The Office Manager is an integral part of DUCTZ, supporting operations in the growth of the company. The Office Manager will have significant contact with customers; therefore, this person must demonstrate a high level of professionalism and seek to exceed the customers’ expectations. The Office Manager must have the ability to work well with leadership and the Air Duct Cleaning Technicians.

Responsibilities :

• Handles all customer service calls
• Follows through on customer requests
• Schedules projects, dispatches technicians, and communicates any changes to the schedule to the appropriate service technician as required
• Assists with the implementation of marketing plans
• Provides daily support to the Franchise Owner and General Manager
• Assures that all information and administrative paperwork is properly entered into the field service management software program
• Prepares Work Orders, phone estimates and maintains log of all incoming calls
• Invoices customers, tracks payables, and manages accounts receivables
• Assures that all accounting budgets are balanced
• Manages office supplies within budget

Qualifications :

• Minimum of 2 years administrative or office experience (experience in the HVAC, restoration, or construction industry is ideal)
• Good relationship-building skills with a diverse population including all customers, partners, technicians, and all other company employees
• Good written, verbal, and phone communication skills
• Basic organizational, clerical, administrative, planning, and organizational skills
• Ability to handle multiple functions at the same time and maintain good organizational skills
• Able to work with minimal supervision, both individually and as part of a team
• Accounting and budgets experience strongly desired
• Basic computer proficiency including Microsoft Word, Excel, and Outlook

Why Should You Join Us?

Owned by the BELFOR Franchise Group, DUCTZ is dedicated to excellence. We provide services with a personal touch but are also backed by the expertise of an internationally renowned restoration group. We believe in providing high-quality HVAC cleaning & restoration services with a friendly approach. Our team is passionate about what we do, and it shows in the quality of our work.

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