Store Manager

The Bridge S.p.A.

STORE MANAGER - Firenze

Salary: Negotiable

Reports to: Retail Manager

General Role

The Store Manager of the Store is in charge of all the aspects of the boutique, in line with the commercial strategy approved by the management of The Bridge, including supervising the staff members in all of their activities (coaching, training and assisting them in achieving sales objectives); demonstrating an active management presence on the sales floor, modelling exceptional service and ensuring all team members embody the The Bridge spirit.

Main Responsibilities

• Sales development: achieving sales objectives, setting an example to the team by acting as the first ambassador to customers; ensure a clear understanding of sales policies and procedures by each team member; checking the presentation and appearance of the store in line with the brand’s visual criteria; offering an excellent after-sales service; surveying the competitor’s projects or events.
• People Management and development: providing inspirational and motivational leadership, giving vision and clarity to the team; coordinating and motivating the team to provide a consistent level of service to customers, and ensuring consistent relations with certain customers; participating in the recruiting process, integrating and training sales staff in terms of product, customer service and the art of selling The Bridge products; organizing tasks for each team member, fixing objectives, assessing the results of the sales team and involving them in a continuous process of performance improvement and career development; ensuring the respect of law and company policies, even in the area of health and safety of the store and team.
• Buying: with the support of Commercial Office, preparing and making purchases at the presentation of the new collections, four times a year; implement a proper buying strategy, based on the specificity of the boutique (demand, inventory and sales objectives).
• Operations: drawing up and monitoring the budget in cooperation with the Retail Manager; achievement of objectives fixed within the framework of the operating account; ensuring the control of all the activities in terms of Stock Management, Merchandising, After Sales Service, Sales administration and Internal control, in line with the internal rules and procedures.
• Communications and public relations: representing the The Bridge name to existing and potential customers; acting as the The Bridge Ambassador to the customers and every other person that can interact with The Bridge; compiling an accurate customer database and updating it permanently; proposing store promotional activities and customer service practices.

Profile

The ideal candidate

• proven number of years of management experience and a strong sense of customer service;
• good communication and networking skills, able to build good professional working relationships demonstrating the ability to work across cultures;
• proactive, results-driven individual, demonstrating initiative and commercial creativity;
• well organized with an ability to think multi dimensionally;
• strong business sense