Customer Engagement Specialist AIR_Ioannina

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Customer Engagement Specialist AIR_Ioannina

Location: Ioannina, GR

Purpose

To inform the medical community within assigned territory on products, devices and disease management in order to achieve business objectives, increase product awareness, answer queries, provide advice, introduce new products and increase share of voice on Chiesi brand and products. The incumbent should follow and align with Chiesi’s Code of Conduct while building strong customer relations.

Main Responsibilities

• Communicate with the medical community within the assigned area in order to pass knowledge on product characteristics
• Address doctors’ concerns to make the maximum benefit for the patient and those around the patient, involve company’s resources when appropriate
• Increase awareness in specific treatments to ensure patient’s adherence to cure in collaborations with MSL
• Inform doctors in assigned area on product indications and adverse reactions; win new customers, as well as developing long-term relationships with existing ones
• Implementation of multichannel customer engagement plans that creates a positive customer experience (CX)
• Keep up to date with the latest clinical data supplied by the company, and interpret, present and discuss this data with health professionals during presentations
• Implementation of territorial tactical plans based on company’s strategy while also exploring new opportunities. Enrichment of his / her knowledge on competition and share information respectively
• Keep up to date with, anticipate potential negative and positive impacts on the business and adapt plans accordingly
• Support shared valued culture within Chiesi and work actively towards a social and environmental responsible footprint of the company

Education

Preferably a degree in Health Sciences or Chemistry.

Experience

in Sales is considered a plus (approx 3 years).

Languages

Proficient use of English (oral and writing).

Technical Skills

• Action Planning, with self-motivation
• Ability to interpret and present clinical data with impact and influence

Footer

In Chiesi, we are dedicated to our people and strive to offer an excellent working environment that supports the working harmony and well-being of our People. For this commitment, we were recognized in 2023, 2024 and 2025 as one of the Top Employers in Greece, we were certified as and Great Place to Work, and awarded as Best Workplace (2024), Best Workplace for Women (2023 & 2024), Best Diversity, Equity & Inclusion Culture in Pharma (2022 and 2023), the Optimum Team Bonding Experience & Culture (2023) and the Best Empowerment Journey for Her Growth (women empowerment, 2023 and 2025). Our people is our most valuable asset, that is why we invest in continuous training, learning and development, paying particular attention to the quality of our working environment and collective wellbeing. We are happy to celebrate every day our commitment, "every one of us is different, every one of us is Chiesi"!

We are an inclusive workplace and all our postings are open to people with disabilities, to support their authenticity and uniqueness in the greek workforce.

Instructions

Dear candidate,

please read carefully the presentation you find at this link. These questions are meant to assess candidates cultural fit with our values and behaviors. Once that you have selected the behaviors linked to our values that are most important to the role (next steps), have a look at the related questions. Pick the ones that you find more appropriate : you will discuss them with your HR before the interviews. Bare in mind that on occasion these questions may need to be adapted to suit the role and help us better understand how you could generate value and grow within the ecosystem that Chiesi operates.

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