Operations Team Lead (Fleet Management IT/FR/NE)

Operations Team Lead (Fleet Management IT/FR/NE)

Join to apply for the Operations Team Lead (Fleet Management IT/FR/NE) role at Otoqi. Since its inception in 2016, Otoqi has established itself as a leading start-up in the automotive logistics sector, moving away from the old fashioned truck & trailer world to a nimble and platform based driver-on-demand model. Our strength lies in combining cutting-edge technology with operational excellence. Each year, our 2,000 drivers move over 500,000 vehicles across Europe in under 48h. Our platform helps car rental companies, car dealers and car manufacturers overcome their logistical challenges. With €10M raised in our Series B funding round in 2024, and a footprint in France, Italy, and Germany, we are targeting new countries for our international growth in the coming years.

Main Responsibilities

• Team leadership & development: Lead, coach, and inspire a team of 3 Operations Specialists, fostering a culture of accountability, collaboration, and continuous improvement.
• Performance management: Set clear objectives, track results, and provide ongoing feedback and training to ensure high performance and continuous growth.
• People empowerment: Support your team’s professional development and autonomy, encouraging ownership and operational excellence.
• Culture & engagement: Champion Otoqi’s mission and values, inspiring passion, motivation, and commitment among your team members.
• Cross-country collaboration: Work closely with international teams and clients across Italy and France, with occasional travel to ensure alignment and operational success.

Operations & Account Management

• Fleet operations management: Oversee daily fleet operations for three major car‑sharing companies in Italy, France and Netherlands, ensuring efficiency and reliability.
• Customer relationship management: maintain regular communication with customers, understand their needs, align expectations frequently and ensure proactive, tailored service.
• Customer satisfaction: Maintain high client loyalty through proactive issue resolution, performance monitoring, and consistent service quality.
• Cross‑functional collaboration: Work closely with internal teams (Digital Product, Operations Excellence, BPO, etc.) to streamline processes and improve operational workflows.
• Business growth: Identify opportunities to expand existing accounts and enhance service offerings.
• Driver capacity planning: Ensure sufficient driver availability by coordinating recruitment and monitoring acquisition metrics.
• Performance analysis: Analyze operational data and implement action plans to achieve and exceed financial and operational KPIs.

Expected outcomes

• Ensure fleet operations run smoothly, reliably, and meet all KPIs for client accounts.
• Resolve issues proactively and maintain strong client loyalty across all accounts.
• Develop your team’s skills, autonomy, and engagement, fostering a motivated and accountable workforce.
• Streamline workflows across internal and cross‑functional teams to increase efficiency and scalability.
• Identify and capture opportunities to expand existing accounts and improve overall operational performance.

Your profile

• Operations expertise: Proven track record in operations management, ideally within a fast‑paced, tech‑driven, or mobility‑related environment.
• Leadership & people management: Minimum 3 years of experience in a similar role, including at least 2 years managing teams.
• Data‑driven mindset: Analytical and comfortable working with data and KPIs to identify trends, guide decisions, and improve performance.
• Communication & collaboration: Excellent interpersonal and communication skills, both written and verbal, with the ability to foster collaboration across teams and departments.
• Strategic mindset & adaptability: You’re proactive, resilient, and thrive in dynamic, fast‑changing environments. You challenge the status quo and drive meaningful change.
• Language skills: Fluent in English (C1 level minimum), proficiency in Italian, basic French.

Nice To have

• Tech & industry experience: Experience in a tech scale‑up or within the automotive/mobility/delivery industry.
• B2B operations & account management: Background in B2B operations or account management with mid to large enterprise clients.
• Language skills: Knowledge of French (written and spoken) is a plus.
• Data & automation skills: Familiarity with data analysis tools or automation processes to optimize operations and drive efficiency.

Values at Otoqi

• Innovation: We are innovators, helping revolutionize the automotive logistics sector by bringing innovative solutions to the challenges of the automotive industry.
• Customer Focus: We believe that fostering strong relationships and satisfaction of our Customers is the cornerstone of our success, built on principles of trust and transparency.
• Team spirit: Team spirit and collaboration is a cornerstone of our DNA, participating and promoting team activities to foster this company asset.
• Determination: We are relentless and resolute, always willing to make the extra mile. We face challenges head‑first, do mistakes and learn from them, not giving up.

What Else We Offer

• Career development: Otoqi values initiative and autonomy, providing an environment conducive to your personal and professional growth.
• International environment: Join a company with operations in France, Italy, and Germany, with plans for further international expansion.
• Flexible work policy: Flexible/hybrid remote working policy, promoting a balance between professional excellence and private life.

Other Details And Perks

• Contract type: 3° livello CCNL Commercio
• Meal vouchers: Meal tickets of €8/day
• Additional perks: Take advantage of various benefits that support your well‑being at Otoqi, like mental health coaching plan, snacks and fresh fruit every day and learning budget.

Interview Process

• A phone interview with Hermine - Talent Acquisition Manager (30 min)
• An interview with Enrico - Business Unit Manager (Fleet management) (1 h)
• Short logic test (30 min)
• A technical interview with Marco, General Manager (1 h)