Manager, Product Management

Title And Summary

Manager, Product Management

Overview

Mastercard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.

• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise.
• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data.
• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more.

We are looking for a seasoned product manager within the Operational Insights Program Global Product Management team to play a key role in the commercialization/go-to-market execution for its products.

The team’s goal is to ensure the long-term competitiveness of our payment network, for existing and new payments use cases; and to grow revenue by delivering more value to our customers.

This person will be part of a team of product managers and drive key activities including execution of the go-to-market strategy, defining the product value proposition and pricing, create sales and delivery materials and play a key role in sales and delivery enablement finding ways to optimize the revenue.

Responsibilities

• Translate a deep understanding of our customers into products and solutions that drive significant customer value.
• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products.
• Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams.
• Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments.
• Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs.
• Act as an expert, advocate, and champion for OI program products.
• Coordinate across cross-functional teams for product sales, usage, and continuous product enhancement.
• Play a key role in rolling out new solutions focused on existing and new segments, use cases (e.g., real time alerts), and networks.
• Prioritize development efforts as they align against business strategy.
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals.
• Engage with customers to capture the client feedback (VOC, NPS) and identify opportunities for continuous product improvement.
• Accountable for measuring and optimizing the product usage KPIs – number of enrollees, number of active users etc.
• Support the customer life cycle strategy that enable the business to acquire new customers and retain customer base increasing the lifetime value.
• Find revenue optimization opportunities by cross selling and upselling collaborating with different verticals.

Qualifications

• Great project management skills: highly organized and able to deal with multiple and competing priorities.
• Experienced in driving end to end execution of initiatives – particularly in a cross-functional environment, managing and prioritizing competing initiatives.
• Strong communication & influencing skills to work with internal and external stakeholders, with ability to clearly articulate problem statements and opportunity areas.
• Experience in executing go-to-market strategies for products and tactics to optimize the revenue.
• Demonstrated ability to work independently and with minimal day-to-day supervision.
• Proven track record collaborating in cross-functional teams to deliver outstanding products and features.
• Ability to quickly learn about technologies and navigate in a global business environment with colleagues that are located around the globe.
• Prior experience in payments is preferred.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Seniority Level

• Mid‑Senior level

Employment Type

• Full-time

Job Function

• Product Management and Marketing

Industries

• Financial Services
• IT Services and IT Consulting
• Technology, Information and Internet