Aftermarket Director (Packaging)

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As a Aftermarket Director, reporting directly to the General Manager, you will be responsible for defining and managing the division's strategy while maintaining a hands‑on approach. The role includes full accountability for the P&L.

An international company, recognized as a leader in the packaging sector, with global coverage and a strong focus on the food & beverage industry.

Description

The Aftermarket Director will have the following responsibilities:

• Lead Aftermarket solutions, including retrofits, upgrades, maintenance contracts, service operations, and spare parts.
• Ensure high‑quality support, covering technical assistance, field service, and training programs.
• Drive sales performance and optimize the order‑to‑cash process.
• Support digital transformation through ERP systems.
• Implement root cause analysis and establish KPIs to enable continuous improvement.
• Collaborate with internal departments to deliver an outstanding customer experience.
• Contribute to the definition and execution of the Aftermarket strategy, ensuring alignment with business goals and maintaining a hands‑on approach.

Profile

• 10+ years of experience in similar roles, ideally within the industrial or packaging sectors
• Strong leadership and strategic mindset, with proven managerial capabilities
• Deep understanding of aftermarket business models, including spare parts and service sales dynamics
• Fluent in English; additional languages are a plus
• Willingness to travel internationally and work in dynamic environments
• Experience in entrepreneurial or fast‑growing contexts is a strong advantage
• Excellent interpersonal and communication skills, with a customer‑centric approach
• Results‑driven attitude, focused on performance and continuous improvement

Job Offer

An excellent opportunity to work in a company that has made quality and branding its key strengths at the international level.

Desired Skills and Experience

• Aftermarket Strategy
• Packaging Machinery
• Packaging Equipment
• Industrial Automation
• Maintenance Contracts
• Spare Parts Management
• Field Service Operations

Seniority level

Director

Employment type

Full‑time

Job function

Manufacturing

Industries

Industrial Machinery Manufacturing