Guest Services Attendant
Guest Services Attendant – Four Seasons Hotel Milano
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About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
About the Location
Iconic elegance in Milan’s most fashionable neighbourhood. A 15th‑century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high‑ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.
About the Role
We currently have an opportunity for a Guest Services Attendant / Luggage Porter to join our iconic Four Seasons Hotel Milan, Italy!
What You Will Do
- Report into the Guest Services Manager.
- Provide guest transport and greet guests, assist with luggage during arrival and departure.
- Manage errands including deliveries and collections from guest rooms during their stay.
- Transport hotel packages and parcels.
- Ensure a high level of cleanliness in the lobby and luggage storage room.
- Assist guests at the Front of House Desk.
- Respond to a wide variety of guest requests, adding personal recommendations and touches to ensure guests receive the highest levels of service excellence.
What You Bring
- Experience in luxury hospitality operations.
- A natural talent for ensuring our guests feel at home.
- Excellent interpersonal and relationship‑building skills.
- An exceptional eye for detail.
- Passion for excellence and delight in curating special experiences and memories for guests.
What We Offer
- Competitive salary, wages, and a comprehensive benefits package.
- Excellent training and development opportunities.
- Complimentary dry cleaning for employee uniforms.
- Meals available at our employee restaurant.
- Employee experience initiatives: from annual themed employee parties to many ESG events throughout the year.
- Employee recognition programs.
- Opportunities to build a successful career with global potential.
Schedule & Hours
This position is based at the Four Seasons Milan and we will offer a fixed‑term contract. The work schedule requires coverage 24/7 based on 8‑hour shifts. You must possess the legal right to work in Italy and have fluency in English and Italian.
Job Details
- Seniority level: Not applicable.
- Employment type: Full‑time.
- Job function: Customer Service.
- Industry: Travel Arrangements and Hospitality.