Front Office Manager (m/f/d) starting May 2026
Welcome Home in Licata!
Do you want to work for a renowned family business and a dynamic hotel group with more than 30 hotels & residences in Europe? Do you want to 'Welcome Home!' instead of a sterile atmosphere? Do you want to be actively involved in the collaboration and not just go with the flow? Do you want to aim upwards and not just stand still? Then Falkensteiner Hotels & Residences is the right choice for you!
A beach resort with numerous sports facilities and play areas for young and old is being built on the seafront in Sicily, which is the antithesis of the Italian dolce far niente, the sweet idleness. Here, active highlights alternate with relaxing moments - a perfect mix for a family holiday!
Opening 2026
The five-star Falkensteiner Family Resort Sicily, on the island’s southern coast, captures the spirit of Sicily. Between golden beaches and the Valley of the Temples, family-friendly suites and garden villas overlook the sea. Families relax in the Acquapura SPA, play in 800 m² of Falkyland, and come together over Sicilian flavours and Italian soul food.
We are looking forward to welcoming you to our team in Licata as:
Front Office Manager (m/f/d) starting May 2026
Your responsibilities:
- Management of the entire reception team
- First-class and cordial service for our international guests
- Active participation in all areas of reception
- Monitoring and ensuring smooth operations and compliance with Falkensteiner standards at all times
- Increasing category and additional sales
- Processing and control of outgoing invoices and cash register
- Professional handling of complaints on site
- Creating shift and vacation schedules for the front office
- Maintaining guest's master data and the filing system in Apaleo
- Coordination with housekeeping
Your profile:
- Several years of professional experience in a comparable position
- Strong leadership skills and passionate hospitality
- Completed vocational training in the hotel industry
- Good Microsoft Office skills, Protel skills an advantage
- High level of service and strong quality awareness
- Business thinking
- Excellent communication skills and a confident and winning manner
- Authentic, friendly and attentive
- Can-do attitude, hands‑on mentality and highly solution‑oriented
- Team player
- Written and spoken English and Italian, German is advantageous
What we offer you:
- All inclusive onboarding at the beginning of your employment for a good start
- Active shaping of a dynamic work environment
- A secure, long‑term position within the Falkensteiner Family with internal promotion potential
- Team Member Rates and Family & Friends special rates with additional F&B and Spa discounts in over 30 Falkensteiner Hotels & Residences
- Cross‑exposure opportunities in other Falkensteiner properties
- Access to regional partner benefits and corporate discounts
Compensation is based on the collective agreement for the hotel and hospitality industry, with a clear willingness to overpay depending on qualifications and experience.
We are awaiting for your CV in English!
Apply now using the “Apply” button!
We’re looking forward to hearing from you!
CONTACT:
Verena Ertl - Corporate Director of Human Resources - FMTG - Falkensteiner Michaeler Tourism Group AG - Walcherstraße 1A, Stiege 2C, Top 6.04 AT-1020 Wien
Take a look at your future workplace: https://www.falkensteiner.com/en/career