IT Technical Support Specialist

Overview

We are seeking a skilled and customer-focused IT professional to provide technical assistance and support to end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing user accounts, maintaining IT equipment, and ensuring smooth day-to-day operation of desktops, laptops, and other IT systems.

The successful candidate will have strong analytical skills and the ability to work independently as part of a team. They must also be able to communicate effectively with internal stakeholders to implement IT projects and initiatives that drive business growth and improvement.

Key Responsibilities

• Provide first-line technical support via phone, email, or in-person visits to resolve hardware and software issues;
• Manage user accounts, permissions, and access rights to ensure secure and efficient system operation;
• Maintain and upgrade IT equipment, including desktops, laptops, printers, and other peripherals;
• Analyze and troubleshoot complex technical issues, identifying root causes and implementing effective solutions;
• Collaborate with internal stakeholders to implement IT projects and initiatives that drive business growth and improvement.

Requirements

• Bachelor\'s degree in Computer Science, Information Technology, or related field;
• At least 2 years of experience in IT support or a related field;
• Strong knowledge of Windows operating systems, Microsoft Office, and other productivity software;
• Excellent communication and problem-solving skills;
• Able to work independently and as part of a team.