Customer Support Specialist - Italy (all genders)

Customer Support Specialist - Italy (all genders)

Porto, PT, 4149-011

Join TeamViewer, a leader in remote connectivity software. We leverage cutting-edge technologies such as Augmented Reality and Artificial Intelligence to innovate and shape the future of digitalization.

Our team of over 1,500 employees across different continents, cultures, and disciplines values inclusivity, celebrating diverse perspectives and talents. We foster a dynamic work environment where new ideas thrive.

Become part of our successful team and help us create a world that works better.

Responsibilities

• Assist existing customers in Italy with technical and accounting issues via phone, ticket, and chat.
• Demonstrate our software solutions through online presentations, showcasing functionalities that address customers' IT challenges.
• Identify customer needs and relay requests to our sales team.
• Collaborate with the Customer Support team to deliver exceptional service.

Requirements

• University degree in economics or relevant vocational training, such as technical or commercial education.
• Fluency in Italian and English is mandatory.
• Additional languages like Spanish, Portuguese, or French are a plus.
• Some experience working with customers or in sales, including internships.
• Determination, enthusiasm, and eagerness to learn.
• Ability to work independently and as part of a team.
• Strong communication skills and passion for customer interaction.

What we offer

• Onsite onboarding at our HQ for an optimal start.
• Contract location: Porto.
• 25 days of paid holidays.
• Competitive salary and benefits, including performance incentives.
• Special terms for local gyms.
• Access to corporate discounts via our Benefits platform.
• Regular team events and company celebrations.
• Open-door policy, casual dress code, and all-hands meetings.
• Hybrid and flexible work hours with up to 50% remote work.
• Work From Abroad Program: up to 40 days working outside your country.
• We celebrate diversity and encourage participation in our CARE initiatives.

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