IT Implementation Consultant – SaaS Solutions – Italy

IT Implementation Consultant – SaaS Solutions – Italy

Our Italian subsidiary is looking for a technical individual to join our growing team. This technically savvy individual will play a key role in working with customers to gather requirements and implement Esker Web-based document management solutions. Our consultant will have the opportunity to grow and learn about leading solutions in business process automation.

Key responsibilities :

• Work as part of a team to implement Esker’s on-premise software and SaaS solutions.
• Develop and customize Esker solutions to meet client business requirements using technologies such as end-user interface, reports, and workflows.
• Work closely with customers to define requirements, test applications, train end users, and document product configurations.
• Troubleshoot issues during configuration and ensure resolution to the satisfaction of the project manager.
• Collaborate with sales, R&D, and technical support teams to resolve client issues.
• Identify opportunities for improvements to solutions, processes, or documentation.

Qualifications and requirements :

• Experience in a software company or IT environment.
• Knowledge of relational databases (SAP, Oracle, DB2, SQL Server) and familiarity with XML, ASP, C# is a plus.
• Ability to work independently or as part of a team to meet project goals.
• Excellent communication, interpersonal skills, and customer service orientation.
• Flexibility and willingness to travel.
• Fluent in Italian; working knowledge of English.

Benefits :

• Stability of a large company combined with a start-up mindset.
• Dynamic, international work environment.
• Three-month paid training at Esker headquarters in Lyon, France.

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