Front Office Agent

Overview

Step into the world of hospitality and become the welcoming face of our establishment as a Front Office Agent. If you've ever dreamed of being the first point of contact for our guests or the ambassador of our hotel's hospitality, this role is your opportunity to shine. Picture yourself as the friendly smile that greets guests upon arrival, the helpful hand that assists with check-in and check-out, and the knowledgeable guide who ensures that every guest's stay is seamless and memorable.

The Essence of the Role

• Guest Welcomer: Be the ambassador of our hotel's hospitality, greeting guests with a warm smile and a friendly demeanor, and ensuring that their first impression is positive and memorable.
• Check-In Champion: Manage processes at the front desk, including check-ins and check-outs, room assignments, and reservations to ensure smooth arrivals and departures.
• Information Guru: Provide helpful information about hotel amenities, local attractions, and dining options to ensure guests have everything they need for a comfortable stay.
• Problem-Solving Pro: Tackle guest inquiries and requests with quick thinking and professionalism to resolve issues promptly and to guest satisfaction.

Your qualifications to join the adventure

• A passion for hospitality that shines through in everything you do.
• Excellent interpersonal skills, with the ability to engage guests and make them feel welcome and valued.
• Strong organizational skills, allowing you to multitask and prioritise effectively in a fast-paced environment.
• Excellent communication skills, both verbal and written, allowing you to convey information clearly and effectively to guests and colleagues.
• An unwavering dedication to providing exceptional service, with a commitment to going above and beyond to ensure that every guest's needs are met and exceeded.
• Professionalism as a core value in front office operations.
• Italian and English is a must.
• Preferably based in Milan Area (accommodation is not provided).

What We Offer

• Professional development and training opportunities, with possibilities for growth within the Aethos brand
• Special rates on stays and services at our hotels

So, if you're ready to become the welcoming face of our establishment and ensure that every guest's stay is a memorable one, then join us as our next Front Office Agent. With your hospitality, professionalism, and dedication to excellence, you'll be an invaluable member of our team, ensuring that every guest leaves with a smile and a desire to return. Welcome to the team – the front desk is waiting for you