Director - Customer Partner North

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to take on an exciting challenge as an Director – Customer Partner – IT Services with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top‑level executives.

This position is about more than just maintaining the status quo. As an Director – Customer Partner – IT Services, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive.

You won't just be a cog in the machine; you'll be a strategic mastermind responsible for developing and executing cutting‑edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision‑makers and deliver tailor‑made solutions that cater to the unique needs of each customer.

Key Responsibilities

• Own and manage account P&L for strategic IT services accounts.
• Drive revenue growth, renewals, and profitability across offerings, including any one of the following IT business areas: Cybersecurity & Resiliency, Data & AI, Cloud Services, Digital Workplace Services (DWS), Mainframe (ZSeries) & Cloud, or Network & Edge.
• Develop and execute account strategies tailored to customer needs.
• Build trusted relationships with senior stakeholders and decision‑makers.
• Identify and qualify new opportunities, expanding scope and capabilities.
• Collaborate with internal teams and partners to deliver seamless solutions.
• Lead one or more Portfolio or Strategic accounts, generate new opportunities, and expand existing work into larger scopes and new capabilities.
• Build a strong go‑to‑market pipeline with partners, pursue and conquer new deals.
• Provide innovative solutions that position Kyndryl as a leader in the market.
• Take charge of customer satisfaction, ensuring clients are happy and successful, maintain compliance and reputation.

Who You Are

You're good at what you do and possess the required experience to prove it. Equally important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Minimum 8 years of sales experience in IT business services, including full account P&L ownership.
• Proven success in consultative selling and strategic account growth.
• Strong understanding of IT services components and industry trends.
• Fluent in Italian and English spoken level.
• Existing network within the IT services ecosystem is a strong advantage.
• Proven experience with revenue growth, cost, profitability, trends, and risks.
• Open‑minded and empathetic approach in relationships with customers.

Preferred Skills and Experience

• Bachelor's degree or Master’s degree
• Sales experience in technical solutions

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

What You Can Expect

With state‑of‑the‑art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well‑being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company‑wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non‑profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.