B2B Digital Channels Technology Business Analyst

Overview

MSC Cruises is the world’s third-largest cruise brand and leader in Europe, South America, the Gulf region, and Southern Africa, with strong market share and growing capacity. Headquartered in Geneva, MSC Cruises is part of the Cruise Division of MSC Group, a privately held Swiss shipping and logistics conglomerate with a long maritime heritage. The contemporary brand operates a fleet of 22 ships, with three new vessels scheduled for 2025–2027. We are looking for a motivated and skilled Business Analyst to join our Digital Technology department. You will contribute to strategic initiatives within our B2B channel, supporting the transformation of our digital platforms. The position is based in the Naples or Milan offices, with up to 2 days per week of remote work.

Responsibilities

• Collect and analyze requirements from business stakeholders across our B2B channel.
• Translate business needs into functional specifications and user stories for the development teams.
• Collaborate closely with Product Owners, Scrum Masters, and technical teams.
• Participate in PI Planning and Agile ceremonies under the SAFe framework.
• Contribute to the transformation stream focused on enhancing our digital channels and marketing ecosystems.
• Work with stakeholders to define B2B functional and technical requirements.
• Manage and refine product backlog using Jira and document outcomes in Confluence.
• Support workshops and co-design sessions with tools such as Miro.
• Create flow diagrams, concept maps, and structured documentation to support requirement clarity and traceability.
• Perform basic API testing (e.g., with Postman) to validate and refine requirements when necessary.
• Monitor and interpret product KPIs such as Core Web Vitals, and collaborate with stakeholders to understand business KPIs.
• Familiarity with performance monitoring and observability tools such as Dynatrace and ELK, and an understanding of how system performance can affect ecommerce KPIs.
• Contribute to continuous improvement of Agile delivery processes within the SAFe framework.

Qualifications

• Bachelor’s degree (or similar) in IT Engineering, Computer Science, Business, or Project Management.
• Proven experience as a Business Analyst, ideally within digital environments.
• Strong understanding of Agile methodologies, preferably within SAFe.
• Analytical skills to support analysis, including API interaction and validation (e.g., Postman).
• Basic knowledge of web technologies (HTML, REST, CSS) and programming knowledge of frameworks / libraries such as Next.js, Node.js, and jQuery.
• Understanding of system architecture, integration patterns, and API gateway / orchestration layers (e.g., Layer7, Mulesoft).
• Proficiency with requirement visualization and documentation tools such as Miro, Lucidchart, Draw.io, Visio, Figma.
• Hands-on experience with Jira and Confluence.
• Experience in identifying, orchestrating, and tracking end-to-end delivery activities, from defining business value and goals to implementing systems used by production users.
• Excellent analytical and problem-solving skills; able to work independently and collaboratively across teams.
• Able to manage complex stakeholder interactions to drive satisfaction and loyalty, adapting communication style as needed.
• Clear and effective written and spoken communication in Italian and English.
• Basic experience with Content Management Systems (CMS); knowledge of the Adobe ecosystem (e.g., Adobe Experience Manager) is a plus.
• Availability to travel occasionally (up to 10% of working days annually).

Visa Requirements

• Right to work in Italy.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

Additional information

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Research, Analyst, and Information Technology
• Industries : Travel Arrangements