Parts & service spare parts definition & ict system management specialist

Parts & Service Spare Parts Definition & ICT System Management Specialist

Data: 02/12/2025

MISSION The Process & System Specialist supports the definition, deployment, and continuous improvement of key processes and systems within the Parts & Services perimeter for Enlarged Europe. The role ensures operational excellence, contributes to digital transformation initiatives, and facilitates cross-functional collaboration to improve efficiency, service quality, and cost control.

Responsibilities

• Support the definition, documentation, and standardization of operational processes across technical teams.
• Drive continuous improvement initiatives in Parts Catalog and Parts Setup activities.
• Contribute to simplifying processes while safeguarding performance and quality outcomes.
• Act as a key user and business representative for competence tools (e.g., SAE, CSPS, EPER, Refbox).
• Collect and formalize business requirements for system upgrades and new functionalities.
• Participate in User Acceptance Testing (UAT) and support deployment into production.
• Facilitate the integration of new technologies into existing business systems.
• Monitor KPIs and SLAs related to First Time Right and On-Time Delivery.
• Support data analysis, reporting, and performance tracking activities.
• Assist in budget forecasting, expenditure analysis, and cost optimization initiatives.
• Manage purchase requisitions, War Room requests, and support PO and invoicing activities.
• Collaborate with internal teams and external partners to ensure timely execution of activities.
• Track progress of supplier deliverables and support follow-up actions.
• Provide regular updates and documentation for process and system-related initiatives.
• Support alignment with senior stakeholders on priorities and key decisions.

Qualifications

• Master's degree in Engineering or Economics.
• 2–5 years in engineering, aftersales, or ICT roles.
• Experience in the automotive industry and/or supplier coordination is an advantage.
• Background in Automotive Engineering or After-Sales operations preferred.
• Strong process-oriented mindset and ability to analyze and improve workflows.
• Solid organizational capabilities and attention to detail.
• Analytical thinking and data interpretation skills.
• Effective communication and stakeholder management abilities.
• Ability to work both independently and collaboratively within cross-functional teams.
• Results-oriented, able to handle multiple priorities and meet deadlines.
• Understanding of budgeting and basic financial tracking principles.
• Proficiency in MS Office Suite (Word, PowerPoint, Doc Info, MS Project).
• Knowledge of Engineering BOM and PLM systems such as: PLM, NFC, COMBO, CORVET, CODEP, RTM.
• English: Fluent (mandatory)
• French: Preferred

#LI-Hybrid #LI-FullTime #LI-EG2