Italian-speaking Customer Service Agent (FedEx Project)

Italian-speaking Customer Service Agent (FedEx Project)

We are hiring Italian-speaking Customer Service Agents to support a major logistics project. This is a fully remote position based in Greece, offering stability, training, and performance-based rewards.

Responsibilities

• Provide customer support via phone, email, or chat in Italian.
• Assist with shipment tracking, delivery information, and issue resolution.
• Ensure a high-quality customer experience consistent with brand guidelines.
• Collaborate with internal teams to follow up on customer cases.

Salary & Benefits

• Monthly salary: 1,100€ gross.
• Performance bonus: Up to 15% of monthly salary.
• Salary increase: Raises to 1,150 € gross after 36 months.
• Remote work: Full-time Work-At-Home-Agent (WAHA) option.

Relocation package (for EU candidates relocating to Greece)

• 2 weeks hotel accommodation.
• Flight ticket (within EU).
• Airport pick-up.
• Real estate agency fee covered.

Requirements

• Native/fluent Italian.
• Good command of English.
• Ability to work from home independently and reliably.
• Strong problem-solving and customer service orientation.
• EU passport or residence permit.

Working Schedule

• Full-time, Monday to Friday.
• Rotative shifts between 08:00-21:00.
• 8 hours per day + breaks.

Contract Type

• Full-time.
• Remote (based in Greece).

Why Join Us

• Long-term stable project.
• Fully remote setup.
• Clear career progression.
• Multicultural and supportive team.

Seniority level

• Not Applicable.

Employment type

• Full-time.

Job function

• Other.

Industries

• Language Schools.