Global Retail Manager

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KIKO MILANO was founded in 1997 in Milan and since then has revolutionized how cosmetics are sold globally. We thrive to offer an incredible variety of products, textures & colours, a multi-sensorial experience in innovative technology yet always at an affordable price. Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of combining trustworthy quality, creativity and stunning aesthetics

Your role at KIKO MILANO

We are looking for a Global Retail Manager to join KIKO MILANO’s Global Retail Team, reporting to the Global Retail Senior Director.

Such talent will drive business and consumer insights to optimize store performance, customer journey, and profitability across global markets. The position partners closely with local Markets and HQ stakeholders to influence business outcomes and develop initiatives aligned with brand and retail strategy.

In particular, you will:

• Lead business tracking by analyzing key retail indicators and collecting feedback from markets.
• Coordinate commercial actions that support business objectives and enhance the customer experience.
• Identify, benchmark, and implement best practices from both KIKO and the wider beauty & retail industry.
• Support and improve retail excellence standards across the global store network.
• Collaborate in the development and implementation of the Omnichannel Transformation journey.
• Define and enhance the end-to-end customer journey across all touchpoints.
• Participate in the design and roll-out of services that elevate the in-store experience.
• Actively engage in global retail governance, ensuring alignment with corporate guidelines and market needs.
• Drive innovation and entrepreneurial initiatives to improve store performance and operations.
• Regularly visit stores and markets as a high-level HQ representative to ensure operational excellence and market alignment.

What you will need to succeed

• Proven experience in global retail management, preferably in the beauty, fashion, or consumer goods industries.
• Familiarity with database tools for data analysis (e.g., BW, Power BI)
• Strong proficiency and hands-on skills with Excel
• Strong analytical and strategic thinking skills, with experience in performance monitoring and KPI analysis.
• Demonstrated ability to work cross-functionally and across international teams.
• Fluent in English; other languages are a plus.
• Willingness to travel internationally.

We would love if you had

• Strong problem-solving skills & detail-oriented
• Highly collaborative style & willingness and demonstrated ability to work in teams
• Entrepreneurial mindset with the ability to innovate and drive change
• Excellent communication and stakeholder management skills.
• Openness to a culture of continuous feedback