Padel Travel Manager

We're hiring an Internal Travel Agent to design, price, and operate padel trips for corporations, padel clubs, padel communities, and bespoke customers.

You will

• Proactively create a rolling calendar of padel itineraries by destination, season, and audience segment
• Scope client needs and turn them into crisp, margin‑positive proposals within SLA
• Own end‑to‑end operations—from supplier sourcing and rate cards to booking, documentation, and on‑trip support
• Collaborate with Sales/Marketing to package offers and fuel demand with compelling content

This is a blended product creation + operations + client service role for someone who lives, travels, speaks the language of suppliers, and understands the rhythms of padel.

Key Responsibilities

Trip Calendar & Programming

• Build/maintain a quarterly padel trip portfolio across priority destinations
• Create trip tiers (corporate offsites, club clinics, community tournaments, family‑friendly breaks) with clear positioning and capacity plans
• Validate demand via discovery calls, interest lists, and early‑bird deposits; manage go/no‑go gates (D-90/D-60/D-30)

Supplier Network & Commercials

• Source and negotiate with hotels, resorts, padel/tennis clubs, coaches, transport providers, destination management companies
• Secure rate cards, allotments and cancellation terms; maintain a vetted supplier scorecard per destination
• Protect gross margin via smart packaging, upsells (coaching, gear, hospitality, tourism experiences), and yield on court time

Client Discovery & Packaging

• Run discovery for corporates, clubs, communities, and bespoke clients (goals, pax mix, budget, dates)
• Deliver proposal packs (itinerary, inclusions, court plan, logistics, pricing) timely
• Coordinate with Sales/Account Managers to close, then handhold clients through documentation and pre‑trip comms

Operations & Fulfilment

• Own booking stack (accommodation, court time, coaches, ground transport, catering, extras); manage rooming lists
• Issue travel documents, waivers, insurance confirmations; provide on‑trip support and incident escalation

Marketing & Communications

• Supply ready‑to‑share kits (flyers, social copy, email templates, landing pages) to clubs and corporate POCs
• Maintain proactive cadence: monthly updates, countdown comms, service notices; gather UGC and testimonials post‑trip

Data, Reporting & Process

• Maintain CRM hygiene: leads → quotes → bookings; track proposals sent, win rate, margin, NPS
• Report KPIs by segment (corporate/club/community/bespoke); improve templates and checklists to scale volume

Requirements

What You'll Bring

• 3-5+ years in the travel industry (travel agency, tour operator, DMC, corporate/incentive sports travel)
• Proven itinerary building across multi‑component trips and supplier negotiation experience
• Excellent English (spoken & written). Spanish strongly preferred; additional EU languages a plus
• Commercial acumen (scoping, pricing, margin protection) and client empathy under tight timelines
• Process ownership

Nice to Have

• Familiarity with padel and/or tennis formats, coaching structures, and event flow
• Existing network of sports resorts/padel clubs/coaches in Europe/Med (Spain, Italy, Portugal, Balkans, Nordics)
• Experience running corporate offsites/incentives and managing allotments for 10‑40 pax groups

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus
• Gym access
• Laptop and phone