Delivery Area Manager, Amazon Logistics (AMZL)

Delivery Area Manager, Amazon Logistics (AMZL)

During Peak Events (High Season) this role is required to work on weekends and Holidays, also during night shifts to ensure the execution of plans. The ideal candidate will have strong analytical skills, leadership experience, excellent communication abilities, and the ability to drive operational excellence through team coordination and data-driven decision making while maintaining an empathetic approach to leadership. Experience with continuous improvement methodologies and a proven track record of implementing successful process improvements is essential.

Location where this role can be hired: Guadalajara (North Area)

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At Amazon, we\'re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is one of the most recognizable brand names in the world, and we distribute millions of products each year to our loyal customers.

Role and Scope

The Operations Manager role is a strategic part of coordinating our operations both inside the building and outside on route. As an Ops Manager, you will be a key strategic piece in delivering results. You will develop a team of more junior managers who are starting their careers, guiding them towards success. This position requires a strong attention to operational metrics and the ability to coordinate a team to deliver results.

Required Skills

• Strong communication abilities to effectively interact with team members at all levels
• High level of empathy to understand and address team members\' needs and concerns
• Leadership and mentoring capabilities
• Analytical and problem-solving skills
• Ability to make data-driven decisions

The three key areas you will always focus on are safety, service quality, customer experience, and productivity of your department.

Responsibilities

• Review the operational forecast and determine productivity requirements for sort operations; manage a team to meet all building goals
• Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers
• Proactively identify and lead process improvement initiatives and implement Lean tools
• Analyze operational metrics and develop strategies to improve performance
• Mentor and develop junior managers, fostering their growth and enhancing team capabilities
• Build and maintain strong relationships with team members through effective communication and empathetic leadership
• Lead change at internet speed, as innovation has made us the global company we are today
• Route shipments within the AMZL coverage area
• Support and assign job duties to process assistants
• Adapt to sudden changes and growth according to operational necessities
• Track & monitor sorting operation and driver dispatch
• Stand and/or walk an average of 5 miles daily
• Coordinate operations both within the facility and for on-route activities
• Create an inclusive work environment where team members feel valued and heard

SUPERVISORY RESPONSIBILITIES

You will be part of the Amazon Logistics Team, responsible for the day-to-day management of the delivery station, overseeing operations that focus on delivering Amazon orders directly to customers. Lead a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs, including management representatives and their drivers. Ensure a safe workplace, properly trained personnel, and address team needs so they can focus on their jobs. Coordinate operations both within the facility and for on-route activities. Create an inclusive work environment where team members feel valued and heard.

Additional responsibilities

• Lead change at internet speed, as innovation has made us the global company we are today
• Route shipments within the AMZL coverage area
• Support and assign job duties to process assistants
• Adapt to sudden changes and growth according to operational necessities
• Track & monitor sorting operation and driver dispatch

BASIC QUALIFICATIONS

• Completed Bachelor Degree
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• English and Spanish Fluent
• 3+ years of general experience
• 3+ years as People Manager

PREFERRED QUALIFICATIONS

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.