FRONT OFFICE MANAGER (M/F/X)

Company Description

ACCORHOTELS

We are much more than a global leader. We are over 250,000 women and men who share a unique trait every day: we welcome the world. We are dedicated to millions of guests. We are driven by curiosity and care for others. We love the blend of cultures. We share deep values: passion for the customer, sustainable performance, a spirit of conquest, innovation, trust, and respect.

We are proud of our diversity. Yes, we are pioneers – and we always push further with boldness, imagination, and passion.

Job Description

To manage the operations of Front Office by ensuring product and service quality standards are met.

The Position

To manage the operations of Front Office by ensuring product and service quality standards are met.

Key Responsibilities

Guest Service & Operations

• Supervise all front office functions, ensuring guests receive prompt, personalized, and professional service.
• Oversee guest arrival and departure experience, giving priority attention to VIPs, repeat guests, and loyalty members.
• Maintain high standards in appearance, hygiene, and conduct across the department.
• Ensure daily accuracy of room inventory and manage upgrades and special requests.
• Handle system recovery procedures and interpret front office reports and statistics.

Team Leadership & Development

• Lead and motivate the Front Office team to achieve service excellence.
• Conduct regular departmental meetings and performance reviews.
• Support recruitment and onboarding in collaboration with T&C.
• Identify training needs and implement programs for continuous development.
• Provide coaching, guidance, and disciplinary support where necessary.

Financial & Strategic Management

• Drive occupancy, ADR, and revenue through effective room management and upselling techniques.
• Collaborate with the Finance team on budgeting, cost control, and forecasting.
• Monitor marketing efforts within the Front Office, ensuring alignment with brand strategies.
• Maintain strong interdepartmental relationships to enhance the guest journey.
• Conduct routine inspections to ensure upkeep of facilities and equipment.
• Ensure compliance with safety, security, and OH&S policies.
• Log incidents and maintain confidentiality of guest information at all times.

Qualifications

• Minimum 5 years’ relevant experience with at least 3 years at a management level.
• Proven ability to manage budgets and drive performance metrics.
• Fluent in Italian and English.
• Strong knowledge of PMS systems and Microsoft Office.

What We Offer

• Be part of an international company.
• Work for a leading brand like Accor, present in over 110 countries.
• Training, development, and career opportunities.
• Role-based benefits.
• Accor discount card.

Your Development

Accor also offers continuous training throughout your professional journey and endless growth opportunities within the group’s various properties and brands.

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, select, and promote diverse talent.

Why Work with Accor

We are much more than a global leader. We welcome you as you are, and you’ll find a job and a brand that reflect your personality. We support your growth and daily learning, ensuring that your work brings meaning to your life. Along your journey with us, you’ll be able to explore all the limitless possibilities Accor has to offer.

By joining Accor, every chapter of your story is written by you—and together, we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor: https://careers.accor.com/

We’re waiting for you!

Be ALL you are, with all your heart.