Project Manager

About Acuative

Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people—we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you’ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT.

About the Role

We are seeking a motivated Customer Project Specialist to join our team in Milan. This role involves leading and supporting customer projects, ensuring timely delivery, effective stakeholder management, and high levels of customer satisfaction. You will play a key role in managing project metrics, financials, and risks while working within a collaborative, customer-facing environment.

Key Responsibilities

• Lead small projects, ensuring on-time, within-budget, and high-quality delivery while maintaining customer satisfaction.
• Manage project financials, including forecasting, tracking, and reporting on project costs and revenues.
• Identify risks and issues, developing mitigation and response strategies.
• Support and execute contract change management processes.
• Manage partner delivery and commercials when third-party resources are engaged.
• Conduct project support activities within project, program, or support service environments.
• Build the project management community by sharing lessons learned and best practices.
• Collaborate with executives, stakeholders, and cross-functional teams to align priorities and resolve conflicts.
• Identify new growth opportunities within customer environments and support presales activities (scoping, cost modelling, margin analysis).

Role-Specific Responsibilities

• Accountable for delivery of schedule, scope, quality, cost, and risk for small-scale projects.
• May oversee up to 5 small customer projects simultaneously.
• Provide project support across one or more programs, or transactional activities across multiple projects.

Qualifications

• Bachelor’s degree in business, Engineering, Technology, or equivalent experience.
• 2+ years of experience managing or supporting customer projects.
• Professional project management certification (PMP or equivalent) preferred.
• Strong stakeholder management and communication skills.
• Ability to work effectively in a highly matrixed environment.
• Fluent in Italian (essential) and proficient in English.

Equal Opportunity Statement

At Acuative, we believe our strength comes from our people—and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you’re passionate about doing great work, you’ll find a place with us.