Field Service Engineer Emilia Romagna

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Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

We are currently looking for a Field Service Engineer Emilia Romagna, who will have the possibility to conduct service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. In addition, He/She will demonstrate the ability to utilize critical thinking and analysis to make decisions, solve problems and implement solutions. He/She'll be able to communicate and to listen honesty and to create empathy with the customer, colleagues and collaborators.

Key Responsibilities

• Provide Technical Customer support, on-site assistance to our hospital customers, the assistance can occasionally occur during weekends and overnight
• Escalates complex issues to greater level of technical support
• Responds to customer support calls within an assigned territory.

Key Requirements

• Bachelor’s degree in Engineering is preferred or Biotech Technical/Electronic Secondary School Diploma
• Open to travel in Emilia Romagna, driving license is mandatory
• Good communication and interpersonal skills both in English and in Italian
• Able to work autonomously, being a team player as well

You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. You will work in a leading global company, with a leader who cares about you, your strengths and will help you to develop the best possible version of yourself.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology
• Medical Equipment Manufacturing

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Modena, Emilia-Romagna, Italy 2 weeks ago

Bologna, Emilia-Romagna, Italy 3 months ago

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